Privacy Policy

 
Last updated: 21 August 2026

1. About this policy

Dewstar Property Services, ABN 68 159 714 294 (“Dewstar”, “we”, “us” or “our”), respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, how we protect it, and how you may request access, correction or make a privacy complaint.
We seek to handle personal information consistently with applicable Australian privacy laws and the Australian Privacy Principles where they apply.
2. Personal information we may collect
Depending on your dealings with us, we may collect:

• your name, telephone number and email address;

• your residential, service or billing address;

• information about your property and the services you request;

• preferred appointment dates, access instructions and communications with us;

• photographs or videos supplied for quoting, or taken with permission for job records;

• quotes, bookings, invoices, payment and transaction records;

• complaints, feedback and service history;

• where relevant, limited information about an NDIS participant, their authorised representative, plan manager or support coordinator; and

• technical website information, including device, browser, cookie and analytics information.

We will aim to collect only information reasonably necessary for our business activities. Please do not provide medical records, diagnoses, complete NDIS plans or other sensitive information unless we have specifically requested it and it is reasonably necessary.
3. How we collect information
We may collect personal information:

• through our website and quote request forms;

• during telephone calls, emails, text messages or in-person discussions;

• when inspecting, quoting, scheduling or performing work;

• from you or a person you have authorised, including a family member, representative, plan manager or support coordinator;

• through accounting, payment, customer-management or booking systems; and

• through cookies, website analytics and similar technologies.

4. Why we collect and use information
We may collect, hold and use personal information to:

• respond to enquiries and assess requested work;

• prepare and provide quotes;

• schedule, perform and manage services;

• communicate about appointments, access, changes and completed work;

• issue invoices, process payments and maintain business records;

• confirm service eligibility or invoicing arrangements where an NDIS participant is involved;

• communicate with an authorised representative, plan manager or support coordinator;

• manage safety, insurance, complaints and disputes;

• comply with legal, regulatory, taxation and recordkeeping requirements;

• operate, secure and improve our website and services; and

• send marketing communications where we have consent or are otherwise permitted by law.

If required information is not provided, we may be unable to assess an enquiry, prepare an accurate quote or provide the requested service.
5. NDIS-related services
Dewstar Property Services is not a registered NDIS provider. We may provide suitable property maintenance services to eligible self-managed and plan-managed NDIS participants, subject to the participant’s plan, available funding, service requirements and our service availability.
We are not affiliated with, approved by or endorsed by the National Disability Insurance Agency. We do not provide financial, plan-management, medical or therapeutic advice.
Where NDIS-related information is provided, we will aim to collect only what is reasonably necessary to assess, provide and invoice for the requested service. With appropriate authority, we may communicate with a participant’s nominee, family member, plan manager or support coordinator.
6. Disclosure of personal information
Where reasonably necessary, we may disclose personal information to:

• our authorised employees, contractors and administrative service providers;

• website, cloud-storage, accounting, invoicing, payment and communication providers, including providers such as Wix and Xero;

• insurers, accountants, lawyers and professional advisers;

• plan managers, support coordinators or authorised participant representatives;

• suppliers, lawful waste facilities and subcontractors involved in an accepted service;

• government, regulatory, emergency or law-enforcement authorities where required or authorised by law; and

• another service provider where you have authorised a referral.

We do not sell or rent customer personal information.
7. Cleaning enquiry referrals
If you request cleaning services, we may ask for your permission to refer the enquiry to an alternative cleaning provider. We will not disclose your name, contact details, property address, photographs or job information to that provider without your consent unless the disclosure is required or authorised by law.
8. Overseas access and service providers
Some technology or administrative service providers may store, process or access information outside Australia. Authorised administrative support may also access information from the Philippines.
Where applicable, we take reasonable steps to ensure overseas service providers handle personal information securely, only for authorised purposes, and consistently with their contractual and legal obligations. However, overseas recipients may be subject to different privacy laws.
9. Marketing communications
Submitting an enquiry does not automatically subscribe you to marketing. Where marketing consent has been provided, we may send occasional information about our services or offers.
You may unsubscribe at any time by using the unsubscribe facility in the message or contacting us. Service-related communications about a requested quote, appointment or account are not marketing communications.
10. Photographs and recordings
Photographs supplied by a customer may be used to assess and quote work, plan the service, keep job records, manage safety or insurance matters and resolve complaints.
Before-and-after photographs will not be published for advertising or social-media purposes without permission. Where practicable, we will avoid or obscure identifying features such as house numbers, vehicle registrations and images of people.
11. Website cookies and external services
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve the customer experience. Our website or communications may contain links to third-party services. Those third parties are responsible for their own privacy practices, and we encourage you to review their privacy policies.
12. Security and retention
We take reasonable administrative, physical and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Access is limited to people who reasonably require it for authorised business purposes.
No internet transmission or electronic storage system is completely secure. If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal obligations.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or to meet legal, taxation, insurance and business-record requirements. When information is no longer required, we will take reasonable steps to securely delete or de-identify it.
13. Accessing and correcting information
You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate, incomplete or out-of-date information. We may need to verify your identity before responding.
We will respond within a reasonable period. In some circumstances, access may be refused where permitted or required by law. If this occurs, we will explain the reason where it is lawful and reasonable to do so.
14. Privacy complaints
If you have a concern about how we have handled personal information, please contact us using the details below and provide enough information for us to investigate. We will acknowledge and respond to the complaint within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
15. Changes to this policy
We may update this Privacy Policy when our services, systems or legal obligations change. The current version will be published on our website with its last-updated date.
16. Contact us
Dewstar Property Services
ABN 68 159 714 294
Email: dewstarpropertyservices@gmail.com
Phone: 0421 631 450
Service area: Moreton Bay, Queensland